About Us
Service design agency Palmu Inc. is the European pioneer in service design. We specialize in helping clients grow their service business. We identify the sources of customer value and apply this insight to designing new service concepts, digital channels, and real-world encounters.
Customer and Consumer Insight
We want to identify the factors that resolve your customers’ problems. We succeed in this by getting close to your customers and observing how they do things, while taking into consideration the contextual and cultural factors of the operating environment. The results of this research are written up in a format that is directly applicable in service development – revealing behaviors, motivations, needs, and relevance for various customer profiles. This results in services that have true value for customers.
Service Concepts and Customer Experience-Based Service Design
Your customers value the services they experience as useful. They also appreciate smooth shifts between service channels. Through comprehensive design, we succeed in building service concepts with superior customer experience and business value.
-Service design grounded in the customer experience and multichannel service models
-Crystallizing of service concepts, prototyping
-Service design for business-critical online services
-Design of shop and space concepts, retail space design
-Personal customer service encounters, tools, and approach
-Continuing development and service design of existing services.
From Concept to Execution
Delving into your company’s service architecture, we couple the updated service concept to your procedures, solutions, and development projects. Through careful and impartial design, we ensure that customer value continues to be achieved in existing services and that service development progresses according to the agreed schedule and budget.