Engine Service Design


About Us

Total Experience Design

Engine is a service design consultancy based in London and Dubai.

We specialise in helping private and public sector organisations to develop and implement remarkable services and experiences. The team at Engine works collaboratively across our client's businesses exploring what employees and customers really need and the systems and processes that govern the delivery of services that customers value. We identify where improvements can be made or what needs to change - when, where and how - to create a great experience.

Talk to us about:

- Increasing business value through customer experience
- Aligning your customer experience with your strategic priorities
- Developing a global capacity to serve your customers
- Delighting your customers every time, through every channel
- Designing multichannel experiences for a range of products or services

We use our award-winning Design-led change approach to inspire, define and plan on-brand solutions that deliver remarkable services and experiences for complex organisations. Talk to us about how we can help.



  • DBA Design Effectiveness Award Design Business Association 2018
  • DBA Design Effectiveness Award Design Business Association 2016


  • Design Business Association
  • Service Design Network
DAThis firm is an adopter of the Designers Accord


  • E.ON Energy
  • Bupa Health Care
  • Dubai Airports
  • Mercedes-Benz
  • Philips
  • InterContinental Hotels Group
  • Virgin Media
  • Samsung
  • Novartis
  • Jaguar Land Rover



Staff Size


Engine Service Design


  • Strategic Consulting
  • Research
  • Interaction Design

Typical Project Budget

Not Specified

Engine London

The Ministry
79-81 Borough Road
London, SE1 1DN
United Kingdom


Alex Buckley
phone: +442070646868
Website: Engine London hello@enginegroup.co.uk

Additional Locations

Engine Dubai

Office 505 Emaar Business Park
United Arab Emirates


Alex Buckley
phone: +44 207 064 6868
Website: Engine Dubai hello@enginegroup.co.uk

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