As the nation’s 7th largest credit union, United Airlines Employees’ Credit Union, provides financial services and planning to nearly 260,000 members. With over $7.0 billion in assets, the credit union competes against the largest banks for members and affiliates.
Turmoil in the airline industry led to layoffs at UAL and stagnated credit union growth. As United stumbled, confidence of members in the stability of the credit union waned.
To restore confidence and spur growth, United knew a brand overhaul was needed. Other non-United employee groups needed to be added by marketing to large companies that did not offer a credit union as a free employee benefit program.
Therefore, United hired UpShift to develop a new name, brand image and logo, as well as redesign over 230 membership and marketing deliverables to be as professional and effective as what large banks offer.